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Copper Parts Manufacturing at BMS

B) FAQs Related To Selection Of Products / Sending Queries / Basket
16. I view a product in the product list, how do I send a request for the same?
17. How do I select items to send a request?
18. What is "add query" button?
19. How does the selection of products and sending inquiry takes place?
20. How do I explain the technical details and specifications of the product I am interested in, there always remains a chance of error?
21. What does "sending sample" field means in the "please enter the details" form?
22. I wish to send a sample of the product for you to manufacture a prototype. What do I do?
23. What is “update query” button?
24. How do I edit my items once chosen?
25. I have entered the wrong specifications for a product, how do I make a correction?
26. How do I remove the item already selected in the basket?
27. I have entered the wrong specifications for a product, how do I make correction?
28. Where do my queries of the products chosen get collected?
29. What is a basket?
30. What is ‘view basket’?
31. What is "check out" button?
32. How do I finally send a query, after selecting all the products in the basket?
33. While browsing through the product list, I am not able to find the product of my choice in your product list, what do i do?
34. Is there any other way that I can send a product request, apart from your product selection basket?


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16. I view a product in the product list, how do I send a request for the same?
17. How do i select items to send a request?
18. What is "add query" button?
19. How does the selection of products and sending inquiry takes place?


Answer to Q: 16,17,18,19
When you have reached the products using any of the browsing options enlisted in FAQ 6,7,8,9,10 click on Add Query button, which adds your selected item in the product request basket.

After choosing the item from the listing of the Automotive Application and/or Manufacturing Line by clicking on Add Query (and not by clicking on the product). The next screen will ask you to enter all the details/specifications pertaining to the product chosen. After you have finished with all the details, click on "add item" at the bottom of the form. This will take you to another screen "check out query" in case you are finished with all the selection or you may click on "return to Listing" in case you wish to choose more/other items.

Note: after Add Query button all the forms are self-explanatory with user guiding buttons.

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20. How do I explain the technical details and specifications of the product i am interested in, there always remains a chance of error?
21. What does "sending sample" field means in the "please enter the details" form?
22. I wish to send a sample of the product for you to manufacture a prototype. What do i do?


Answer to Q: 20, 21, 22
To understand the technical details of your requirements, we have provided you ‘a blank form’ with every item, wherein you can specify the general details of the product like vehicle model, original part number, year of manufacturing, series etc. Additionally, we have also given you a remarks space 'please enter the details’ with every item chosen wherein you can elaborately mention your requirements in text format.

The ‘sending sample’ option allows us to know your willingness to send a sample of the item. Otherwise if you leave it blank, it means you have no intention of sending a sample. There is always a chance of error while giving the technical details and specifications of the product you want, like: like vehicle model, original part number, year of manufacturing, series etc which may be ambiguous. Hence we prefer that you send us a sample, thereby making it easier for us to know the exact nature of your required product. However, we can always process your request without a sample.

Moreover, we always welcome development of any engineering item as per a given sample and/or technical specifications/drawings. The sample or technical specifications can be of automobile or any other engineering /industrial application. We confidently promise to offer you an exact replica of your sample.

In case you are a technocrat from automobiles or any other engineering industry, we recommend you to Click on the Enquiry button on the main Menu Bar this will take to the Enquiry form where in you will find Free space for you to write on-line about your required Customized Items with facility to attach your Drawings/specification files to send us your detailed Enquiry (without browsing/selecting from the our product listings). We assure that the drawings/specifications will be thoroughly scrutinized by our technical experts before getting back to you with a positive proposal.

On receipt of your request we shall send you a confirmation at your mailing details asking you to reconfirm your request. This enables us to reconfirm your requests and gives you the chance to rectify errors if any.

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23. What is “update query” button?
24. How do i edit my items once chosen?
25. I have entered the wrong specifications for a product, how do i make a correction?


Answer to Q: 23, 24, 25
The Update Query button, as it indicates, means that this particular item has been already chosen earlier by the user and is lying in the collecting basket. In case the item is not chosen, the button will always show Add Query.

Using Update Query the visitor can edit the specifications of an item that the visitor has already chosen. See (FAQ: 20, 21, 22 for how to choose an item).

You may edit the items chosen by two ways: Firstly, the button before the item that you have chosen has turned into Update Query instead of Add Query. By clicking on the Update Query button, you may edit the specification of the item after locating it from the basket containing all the items already chosen by you.

Secondly, you may click on “View Basket” button, which is located at the right hand bottom of every detailed product-listing page. This will list all the items that you have chosen to send us a product request. You may edit the specification of the desired item(s) after locating it from the basket table containing all the items already chosen by you.

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26. How do i remove the item already selected in the basket?
27. I have entered the wrong specifications for a product, how do i make correction?


Answer to Q: 26, 27
You may accomplish this by “view basket” button, which is located at the right hand bottom of every detailed product-listing page. The view basket button offers the user an option to view or edit or delete/remove any of the items from the basket after he has already chosen the products.

In the process of item selection, once you entered the details of an item (or even if you have filled up no details) the item shall appear in the next box of view/edit basket, where it will have the option to remove the item in case you wish so.

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28. Where do my queries of the products chosen get collected?
29. What is a basket?
30. What is ‘view basket’?


Answer to Q: 28, 29, 30
The user clicks on Add Query button in the product listing pages after which in the next screen he is asked to fill in his details / specifications of the product chosen. At the bottom of this screen there is “Add Item” button clicking on it will add the product to the collective list of products for which you intend to send a query to us. This collective list of products is known as the Basket.
During detailing and adding to your list of queries, you can always view and review your basket.
Viewing of the basket
can be accomplished in two junctures: first, on every page you have the “view query” button at the right hand bottom corner. Secondly, while checking out of the site you are prompted to view/edit and submit the basket.


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31. What is "check out" button?
32. How do i finally send a query, after selecting all the products in the basket?


Answer to Q: 31, 32
The "check out" button at the right hand bottom corner of the detailed product listing page will show you the items you have selected and then ask you to fill your contact details before you finally submit the query, so that we can respond to you at the earliest. Moreover the same procedure is available to you at the basket screen meaning whenever you are at the basket you can impromptu submit the query.

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33. While browsing through the product list, i am not able to find the product of my choice in your product list, what do i do?
34. Is there any other way that i can send a product request, apart from your product selection basket?


Answer to Q: 33, 34
At the bottom of every detailed product listing page there is an option:

Click here if you do not find the item of your choice.

Clicking on the same will take you to the next screen wherein you will be provided with a blank format to enter your required items. This format will then be updated to the existing set of your chosen products.

Alternative solution: before using this option we suggest you to look into the browse all option where all our existing items are alphabetically listed.

However, if you do not want to go through our standard product lists, you may simply use the Enquiry option in the menu bars and click the on the Enquiry button on the main Menu Bar this will take to the Enquiry form.

Here you are provided with Free space for you to write on-line about your required Product or Customized Items with facility to attach your Drawings/specification files to send us your detailed Enquiry . Out here you are also requested to please mention your contact details especially your email address.

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